Question of the Week

OCTOBER 15, 2025

QUESTION

Some of our managers give feedback that’s vague and unhelpful. Is there a feedback model you’d recommend we teach them?

ANSWER

Yes, the Situation Behavior Impact (SBI) model might do the trick. It’s a formula for providing clear, specific, relevant, and factual feedback. In short, you identify the situation, describe the behavior observed, and note the impact of that behavior. This method works whether your feedback is positive or negative, simple or complex.

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This Q&A does not constitute legal advice and does not address state or local law.